Shipping & Return
Shipping & Return Policy
Thank you for shopping with VortiPower! We strive to provide a seamless shopping experience with reliable shipping and easy returns. Please review our policy below.
Shipping Policy
Processing Time
• Orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates and Delivery Times
• We offer standard and expedited shipping options at checkout. Shipping rates and estimated delivery times vary depending on your location and selected shipping method.
• Standard shipping typically takes 5-7 business days.
• Expedited shipping typically takes 2-3 business days.
International Shipping
• Currently, we only offer shipping within the United States & Europe. For international inquiries, please contact our support team.
Return Policy
We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day free return and exchange policy on all VortiPower products.
Return & Exchange Conditions
• Items must be returned within 30 days of the delivery date in their original condition and packaging.
• Please include all accessories, manuals, and other items that came with the product.
• To initiate a return or exchange, please contact our customer support team at info@vortipower.com.
Refund Process
• Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed within 5-7 business days, and the credit will be automatically applied to your original payment method.
Warranty
In addition to our return policy, all VortiPower products come with a 1-year limited warranty covering any defects in materials and workmanship. For more details, please visit our Warranty Policy.
Contact Us
For any questions or concerns regarding shipping, returns, or product warranty, please don’t hesitate to reach out to our support team at info@vortipower.com or 949-266-7381. We’re here to help!